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Frequently Asked Questions
Who is IMAGE FIRST UNIFORMS?
Why should I buy uniforms form IMAGE FIRST UNIFORMS?
Who will handle my orders?
Can IMAGE FIRST UNIFORMS provide Embroidery service?
Will my order be delayed if I need custom work done?
How can I pay for my order?
7. What is your Return / Exchange Policy?
. All apparel, shoes and accessories are subject to a Seven (7) day return policy upon delivery.
. Merchandise must be unworn, with tickets attached, and accompanied by the original packing list/invoice.
. Items will be returned for a refund or replacement, less shipping charges.
. Shipping charges are not refundable for any purchases. We do NOT refund the cost of shipping only the purchase price of the item.
. Embroidered, Hemmed, Customized or Altered items to your specifications are NOT RETURNABLE, EXCHANGEABLE, or REFUNDABLE.
Customized items: Hemmed, striped or Patch sewn on, Name Embroidery Cannot be returned or exchanged if customized to your specifications. Please feel free to contact Customer service with any questions regarding these services.
Damaged Items: All merchandise must be inspected immediately. Damage Claims must be made within 4 days of delivery. If you think you have a damaged claim please contact us at Service@AtcUniforms.com or call us at 1-800-9380-0303. A customer service representative will be glad to help you return the items for a replacement.The original packing slip must be included with your returned damaged merchandise.
Return Authorization Required: Before you return or exchange any item for any reason, you must first contact us for a Return Authorization number (RA) and shipping instructions. A return Authorization number (RA) is required for all returns or exchanges,
We highly recommend that you return your merchandise via common carrier (UPS, FedEx, etc) that will provide you a tracking number. Items sent, but not received by Alpine Trading Co., will NOT receive credit as an accepted return. Items received without a Return Authorization Number (RA) will be refused and sent back to you.
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|Copyright © 2000-2014 Image First Uniforms by Alpine Trading Company, Inc. All rights reserved.|